Return Policy

Retail Store Purchases

Muk Luks® merchandise purchased at independent boutiques and/or department stores must be returned to the original location where purchased. Please contact the retailer or individual store for their return policy.

Muk-luks.com Purchases

Unused merchandise will be eligible for a full refund, less any shipping charges, within 60 days of date of purchase.

Customer must provide a return slip. Blank return slip is available here for download. Return slip must list item number and order number. These can both be found on your original order confirmation email. If you do not have a printer, please write down the required information clearly on a piece of paper.

Item must have original tags.

Please note all refunds will be issued to the original purchaser. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.

Defective merchandise will be eligible for a full refund, less any shipping charges, within 60 days of date of purchase. Customer must provide proof of purchase along with images and description of defect. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.

Please allow 7-10 business days, excluding the holiday season, for refunds to be received to your original form of payment once the return is processed.

Clearance and Sale

Sale merchandise is covered by our main return policy above. Clearance merchandise is a final sale and can not be returned.

Where and How to Ship Muk-luks.com Purchases

Where: 480 Campbellsport Drive, Campbellsport WI, 53010

How: Pack your return securely in its original packaging (if possible). Place the top half of your return slip (including your order number, item number, and return reason code) inside the package. Please allow 7-10 business days, excluding the holiday season, for refunds to be received to your original form of payment once the return is processed.

Customer Service

We are here to help. Please email us at Customersupport@relknit.com or call 414-272-5084 during office hours of 7:30am-4pm, Monday-Friday.