Return Policy
Retail Store Purchases
Muk Luks® merchandise purchased at independent boutiques and/or department stores must be returned to the original location where purchased. Please contact the retailer or individual store for their return policy.
Muk-luks.com Purchases
Unused merchandise will be eligible for a full refund, less any shipping charges, within 60 days of date of purchase. Customer must provide packing slip and item must have original tags. Please note all refunds will be issued to the original purchaser. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.
Defective merchandise will be eligible for a full refund, less any shipping charges, within 60 days of date of purchase. Customer must provide proof of purchase along with images and description of defect. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.
Returns will be processed within 7-10 business days after returned item is received at our warehouse.
Clearance and Sale
Sale merchandise is covered by our main return policy above. Clearance merchandise is a final sale and can not be returned.
Where and How to Ship Muk-luks.com Purchases
100 Campbellsport Drive, Campbellsport WI, 53010
Pack your return securely in its original packaging (if possible). Place the top half of your packaging slip (which includes your order number) and return reason code inside the package. Please allow 7-10 business days, excluding the holiday season, for refunds to be received to your original form of payment once the return is processed.
Further Questions
We are here to help. Please email us at info@relknit.com or call 1.800.336.6876.
*Due to high demand and the impact of COVID-19, order processing is taking longer than usual and some orders may experience shipping delays from the shipping carriers once it leaves our warehouse. Please plan accordingly and thank you in advance for your patience as we adhere to safe order fulfillment processes.
All products ordered from our Muk Luks® website received free shipping, and normally ship within 4-7 business days. Please note during the holiday season orders may take longer to process. Orders shipping to Hawaii or Alaska may take 3 weeks for delivery.
Notice to our international customers, we do not ship outside of the United States. You many visit one of our many online authorized retail partners to fulfill your request.
