RETAIL STORE PURCHASES
Muk Luks® merchandise purchased at independent boutiques and/or department stores must be returned to the original location where purchased. Please contact the retailer or individual store for their return policy.
UNUSED MERCHANDISE will be eligible for a full refund less any shipping charges within 60 days of date of purchase. Customer must provide packing slip and item must have original tags. Please note all refunds will be issued to the original purchaser. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.
DEFECTIVE MERCHANDISE will be eligible for a full refund less any shipping charges within 60 days of date of purchase. Customer must provide proof of purchase along with images and description of defect. Muk Luks® reserves the right to approve all returns, and has the right to refuse a refund request if it does not comply with this policy requirement.
Clearance Sale Merchandise is a final sale and can not be returned.
WHERE TO SHIP MUK-LUKS.COM PURCHASES
100 Campbellsport Drive, Campbellsport WI, 53010
HOW TO SHIP MUK-LUKS.COM PURCHASES
Pack your return securely in its original packaging (if possible). Place the top half of your packaging slip (which includes your order number) and return reason code inside the package. Please allow 7-10 business days, excluding the holiday season, for refunds to be received to your original form of payment once the return is processed.
We are here to help. Please email us at firstname.lastname@example.org or call 1.800.336.6876.
FREQUENTLY ASKED QUESTIONS
Will I get my product faster if I order from your Muk Luks® website? And, will my product ship faster? We have agreements in place with our retail partners and give them priority. All product ordered from our Muk Luks® website normally ships within 4-7 business days; during the Holiday season it may take longer.
Why is product more expensive on your Muk Luks® website than on a retailer’s website or in store? We have a strong and long standing relationship with our retail partners. We value this relationship and because of that we support sales going to their websites; still giving you the option to purchase on our brand’s website.
Do you offer a repair service? We do not offer a repair service. Please contact customer service if you have any questions relating to your product at email@example.com or call 1.800.336.6876.
How do I care for my item? The care label can be found on the inside of the item.
Can my slippers be worn outdoors? Muk Luks® slippers are not designed for outdoor use.
Can my boots be worn in snow and rain? Only snow or rain boots. Knit boots should not be warn in snow and rain as this may stretch the knit, impact the fit and ruin the sole.
How do I return a product? Please refer to our return policy above.
What is EVA? EVA (ethylene vinyl acetate) is an elastomeric polymer that produces materials which are rubber-like in softness and flexibility. The material has good clarity and gloss, low- temperature toughness, stress-crack resistance, hot-melt adhesive waterproof properties, and resistance to UV radiation. EVA has a distinctive vinegar-like odor.
What is TPR? TPR (thermo plastic rubber) belongs to a group of copolymers called thermo- plastic elastomers. Advantages of TPR include their ability to be recycled because of their ease of being molded and extruded.
What is PVC? PVC (plastic polyvinyl chloride) is found in the soles and uppers of modern shoes and provides a synthetic alternative to traditional leather. PVC is strong, durable, waterproof and light weight.